Name: LEADERSHIP AND SOCIAL SKILLS
Code: 520104012
Type: Elective
ECTS: 6
Length of subject: Per term
Semester and course: 4th Year - First term
Speciality:
Language: English
Mode of study: On-site class
[CB2 ]. Students are required to be able to apply their knowledge to their job or vocation in a professional manner, and to possess the skills that are usually demonstrated through the elaboration and defense of arguments and the resolution of problems within their area of study.
[CG2 ]. Apply the principles of business organization and marketing in tourism institutions or destinations from an operational and strategic perspective.
[CE4 ]. Identify the functions of leadership and management in different tourism organizations.
[CT5 ]. Putting the acquired knowledge into practice
1. Properly use the available information to solve problems and situations raised.
2. Point out the importance of social and managerial skills.
3. Develop strategies to play the role of leader of a professional team, attending to the different types of leadership.
4. Present reports, ideas, concepts and opinions with the precision and rigor of a manager or team leader.
5. Improve the ability to successfully negotiate and resolve conflicts.
6. Carry out optimal management of the own working time and that of the collaborators who are directed and coordinated.
7. Manage work teams in tourism companies.
8. Apply techniques that reduce or eliminate sources of stress in the daily work of members of tourism companies.
Social and managerial skills. Management techniques. Leadership, techniques and types. Interpersonal communication techniques. Motivation. Negotiation and conflict resolution techniques. Time management and meeting management. Work team management techniques. Public presentation techniques.
Module I: Leading
Topic 1. Managerial skills: relationship with social skills.
Topic 2. Management techniques and leadership styles.
Topic 3. Leading and motivation.
Module II: Intellectual capital and social skills
Topic 4. Intellectual capital: relationship with social skills.
Topic 5. Interpersonal skills.
Topic 6. Team management skills.
Module I: Leading
Case studies and activities related to managers, management, leadership skills and motivation.
Module II: Intellectual capital and social skills
Case studies and activities related to social skills, intellectual capital, interpersonal skills and team management skills.
Promoting the continuous improvement of working and study conditions of the entire university community is one the basic principles and goals of the Universidad Politécnica de Cartagena. Such commitment to prevention and the responsibilities arising from it concern all realms of the university: governing bodies, management team, teaching and research staff, administrative and service staff and students. The UPCT Service of Occupational Hazards (Servicio de Prevención de Riesgos Laborales de la UPCT) has published a "Risk Prevention Manual for new students" (Manual de acogida al estudiante en materia de prevención de riesgos), which may be downloaded from the e-learning platform ("Aula Virtual"), with instructions and recommendations on how to act properly, from the point of view of prevention (safety, ergonomics, etc.), when developing any type of activity at the University. You will also find recommendations on how to proceed in an emergency or if an incident occurs. Particularly when carrying out training practices in laboratories, workshops or field work, you must follow all your teacher's instructions, because he/she is the person responsible for your safety and health during practice performance. Feel free to ask any questions you may have and do not put your safety or that of your classmates at risk.
Class in conventional classroom: theory, problems, case studies, seminars, etc
Master class (lecture method) to expound the different contents interacting with the students. Encouragement of debates
Resolution of cases and the participation of the students will be strengthened in class. Oral presentation of the collaborative group activity, using audio-visual means.
Students will have to prepare their collaborative group activity, as well as to consult and study the recommended bibliography for this purpose.
59
100
Assessment activities (continuous assessment system)
Written test (continuous assessment system)
1
100
Assessment activities (final assessment system)
Written test (final examination).
2
100
Tutorials
Resolution of doubts and questions raised by the students about contents and activities.
6
50
Student work: study or individual or group work
Resolution of individual activities. Preparation of contents and presentation of collaborative group activity.
Study the contents of the course and put them into practice.
82
0
Evaluation of assignments / reports / studies
Students must hand in individual activities/assignments.
It will be evaluated through an assessment rubric published in the Aula Virtual.
There is no minimum score for this activity.
Evaluated learning outcomes: 1, 2, 3, 4, 5, 6, 7, 8.
30 %
Evaluation of practical activities
Collaborative group activity about leadership and social skills.
It will be evaluated through an assessment rubric published in the Aula Virtual.
There is no minimum score for this activity.
Evaluated learning outcomes: 1, 2, 3, 4.
20 %
Individual or group presentation of assignments given
Presentation and defence of the collaborative group activity.
It will be evaluated through an assessment rubric published in the Aula Virtual.
Evaluated learning outcomes: 1, 4.
5 %
Individual final test
Thirty multiple choice questions about the theoretical-practical contents with 4 possible options and only 1 correct. Every question answered wrong is penalised with 0.33.
There is no minimum score for this activity.
Evaluated learning outcomes: 1, 2, 3, 4, 5, 6, 7, 8.
40 %
Attendance and participation in classes
Participation in debates and class discussion of individual activities.
It will be evaluated through participation in foros. An assessment rubric will be published in the Aula Virtual.
Evaluated learning outcomes: 1, 4.
5 %
Evaluation of assignments / reports / studies
Students must hand in individual activities/assignments.
It will be evaluated through an assessment rubric published in the Aula Virtual.
There is no minimum score for this activity.
Evaluated learning outcomes: 1, 2, 3, 4, 5, 6, 7, 8.
30 %
Evaluation of practical activities
Collaborative group / individual activity about leadership and social skills.
It will be evaluated through an assessment rubric published in the Aula Virtual.
There is no minimum score for this activity.
Evaluated learning outcomes: 1, 2, 3, 4.
20 %
Individual or group presentation of assignments given
Presentation and defence of the collaborative group activity.
It will be evaluated through an assessment rubric published in the Aula Virtual.
Evaluated learning outcomes: 1, 4.
5 %
Individual final test
Thirty multiple choice questions about the theoretical-practical contents with 4 possible options and only 1 correct. Every question answered wrong is penalised with 0.33.
There is no minimum score for this activity.
Evaluated learning outcomes: 1, 2, 3, 4, 5, 6, 7, 8.
40 %
Attendance and participation in classes
Participation in debates.
It will be evaluated through participation in foros. An assessment rubric will be published in the Aula Virtual.
Evaluated learning outcomes: 1, 4.
5 %
To pass the course, it will be necessary to obtain a final mark of at least 5 points out of 10. Final mark will be calculated according to the marks obtained in each assessment activity and its weights.
Author:
Title: Trends and skill needs in tourism
Editorial: Office for OfficiaL Publications of the European Communities
Publication Date: 2005
ISBN: 9289604158
Author:
Title: Managing tourism and hospitality services
Editorial: CABI,
Publication Date: 2006
ISBN: 9781845930127:
Author:
Title: Strategic management in tourism
Editorial: CABI Pub.,
Publication Date: 2000
ISBN: 085199282
Author: Horner, Susan.
Title: International cases in tourism management
Editorial: Elsevier Butterworth-Heinemann,
Publication Date: 2003
ISBN: 0750655143
Author: Miller, Calvin.
Title: The Empowered Leader: 10 Keys to Servant Leadership.
Editorial:
Publication Date:
ISBN: 9780805410983
Author: Owen, Jo
Title: The leadership skills handbook: 100 essential skills you need to be a leader
Editorial: Kogan Page,
Publication Date: 2020
ISBN: 9781789666687
Author: Younger, Heather R.
Title: The Art of Caring Leadership How Leading with Heart Uplifts Teams and Organizations
Editorial: Berrett-Koehler Publishers
Publication Date: 2021
ISBN: 9781523092147
Author: Taylor, Liam
Title: Servant Leadership Learn the Most Effective Soft Skills to Become a Servant Leader and Guide Your Team to Success
Editorial: s.n.]
Publication Date: 2021
ISBN: 9781801645089
Author: Northouse, Peter G.
Title: Leadership Theory and Practice
Editorial: Sage
Publication Date: 2021
ISBN: 9781544397566
Author: Olmedo Cifuentes, Isabel
Title: Business economy
Editorial: Universidad Politécnica
Publication Date: 2014
ISBN: 9788494256271
Author: Riley, Michael.
Title: Tourism employment
Editorial: Channel View Publications,
Publication Date: 2002
ISBN: 187315030:
Author:
Title: Crisis management in tourism
Editorial: CABI Pub.,
Publication Date: 2007
ISBN: 1845930479
Author:
Title: Tourism management dynamics
Editorial: Elsevier Butterworth-Heinemann,
Publication Date: 2005 2006
ISBN: 978075066378613:
Author: Eade, Vincent H.
Title: Human resources management in the hospitality industry
Editorial: Elsevier/Butterworth Heinemann,
Publication Date: 2005
ISBN: 0750666366
Slide presentations of the topics and activities of the course will be in the Aula Virtual.