Name: LEADERSHIP AND SOCIAL SKILLS
Code: 520104012
Type: Elective
ECTS: 6
Length of subject: Per term
Semester and course: 4th Year - First term
Speciality:
Language: English
Mode of study: On-site class
Lecturer data: OLMEDO CIFUENTES, ISABEL
Knowledge area: Organización de Empresas
Department: Economía de la Empresa
Telephone: 968325790
Email: isabel.olmedo@upct.es
Office hours and location:
lunes - 10:30 / 12:30
EDIFICIO CIM - FCCE, planta 2, Despacho 2.23
Se recomienda enviar correo electrónico previo.
A pesar del día indicado, las tutorías podrán realizarse a demanda del estudiante mediante solicitud remitida al correo isabel.olmedo@upct.es
Qualifications/Degrees:
PhD in PhD in Economics and Business Management from Technical University of Cartagena (SPAIN) - 2011
Academic rank in UPCT: Profesora Contratada Doctora
Number of five-year periods: 3
Number of six-year periods: 2 de investigación
Curriculum Vitae: Full Profile
Responsible for the groups: G1
[CB2 ]. Students are required to be able to apply their knowledge to their job or vocation in a professional manner, and to possess the skills that are usually demonstrated through the elaboration and defense of arguments and the resolution of problems within their area of study.
[CG2 ]. Apply the principles of business organization and marketing in tourism institutions or destinations from an operational and strategic perspective.
[CE4 ]. Identify the functions of leadership and management in different tourism organizations.
[CT5 ]. Putting the acquired knowledge into practice
1. Properly use the available information to solve problems and situations raised.
2. Point out the importance of social and managerial skills.
3. Develop strategies to play the role of leader of a professional team, attending to the different types of leadership.
4. Present reports, ideas, concepts and opinions with the precision and rigor of a team leader.
5. Improve the ability to successfully negotiate and resolve conflicts.
6. Carry out optimal management of one's own working time and that of the collaborators who are led.
7. Manage work teams in tourism companies.
8. Apply techniques that reduce or eliminate sources of stress in the daily work of members of tourism companies.
Social and managerial skills. Management techniques. Leadership, techniques and types. Interpersonal communication techniques. Motivation. Negotiation and conflict resolution techniques. Time management and meeting management. Work team management techniques. Public presentation techniques.
Teaching Unit 1: Social skills
Topic 1. Social and managerial skills.
Topic 2. Communication and interpersonal skills.
Teaching Unit 2: Managerial skills
Topic 3. Leadership.
Topic 4. Motivation.
Topic 5. Negotiation.
Topic 6. Time management
Topic 7. Team management.
Individual activities
Case studies and activities related to management, leadership skills, motivation, social skills, interpersonal skills, and team management skills.
Team project
Students must prepare a written report and deliver an oral presentation, using visual aids, based on managerial skills and following the guidelines provided in the Aula Virtual.
Promoting the continuous improvement of working and study conditions of the entire university community is one the basic principles and goals of the Universidad Politécnica de Cartagena. Such commitment to prevention and the responsibilities arising from it concern all realms of the university: governing bodies, management team, teaching and research staff, administrative and service staff and students. The UPCT Service of Occupational Hazards (Servicio de Prevención de Riesgos Laborales de la UPCT) has published a "Risk Prevention Manual for new students" (Manual de acogida al estudiante en materia de prevención de riesgos), which may be downloaded from the e-learning platform ("Aula Virtual") under the "Act in an Emergency" section, "Technical Guides" tab, with instructions and recommendations on how to act properly, from the point of view of prevention (safety, ergonomics, etc.), when developing any type of activity at the University. You will also find, in the "Act in an Emergency", sectionrecommendations on how to proceed in an emergency or if an incident occurs. Particularly when carrying out training practices in laboratories, workshops or field work, you must follow all your teacher's instructions, because he/she is the person responsible for your safety and health during practice performance. Feel free to ask any questions you may have and do not put your safety or that of your classmates at risk.
EVALUATION REGULATIONS FOR THE OFFICIAL DEGREE AND MASTER'S TITLES OF THE UPCT (https://lex.upct.es/download/48b262d2-e0b0-4132-a127-da1758d3b8b9)
Article 5. Special adaptations: 1. Students with special educational needs, duly accredited, will have the right to have adaptations adjusted to such needs to carry out evaluation activities. More information: https://www.upct.es/voluntariado-apoyo-discapacidad/es/discapacidad
If you have specific learning needs or a disability, you have the right to make the necessary non-significant adaptations to take the subjects appropriately.
To do this, contact voluntariadoydiscapacidad@upct.es and inform them. They will contact all your teachers.
Class in conventional classroom: theory, problems, case studies, seminars, etc
Master class (lecture method) to expound on the different contents interacting with the students. Encouragement of debates
Case resolution and student participation will be strengthened in class. Oral presentation of the collaborative group activity, using audio-visual means.
59
100
Continuous assessment activities during class hours.
- Oral defence of four individual activities/assignments.
- An oral presentation and defence of the team activity.
- Writing exam: 30 multiple-choice questions (about the theoretical-practical contents) with 4 possible options and only 1 correct. Every three questions answered wrong is penalized with one correct.
1
100
Final and ongoing assessment activities outside class hours.
- Carrying out four individual activities/assignments.
- An oral presentation and defence of the team activity.
- Writing exam: 30 multiple-choice questions (about the theoretical-practical contents) with 4 possible options and only 1 correct. Every three questions answered wrong is penalized with one correct.
2
100
Tutorials
Resolution of doubts and questions raised by the students about contents and activities.
6
50
Student work: study or individual or group work
Resolution of the four individual activities. Preparation of the report and oral presentation of the team activity.
Study the content of the course and put it into practice.
82
0
Evaluation of assignments / reports / studies
Students must hand in four individual activities/assignments.
These activities will take place during the teaching period. If it is not carried out, it can be made up in the official evaluation period.
They will be evaluated through an assessment rubric published in the Aula Virtual.
There is no minimum score for this activity.
Evaluated learning outcomes: 1, 2, 3, 4, 5, 6, 7, 8.
30 %
Evaluation of practical activities
Team activity about leadership and social skills.
This activity will take place during the teaching period. If it is not carried out, it can be made up in the official evaluation period.
It will be evaluated through an assessment rubric published in the Aula Virtual.
There is no minimum score for this activity.
Evaluated learning outcomes: 1, 2, 3, 4.
20 %
Individual or group presentation of assignments given
Oral presentation and defence of the team activity.
This activity will take place during the teaching period. If it is not carried out, it can be made up in the official evaluation period.
It will be evaluated through an assessment rubric published in the Aula Virtual.
Evaluated learning outcomes: 1, 4.
5 %
Individual final test
Thirty multiple-choice questions about the theoretical-practical contents with 4 possible options and only 1 correct. Every question answered incorrectly is penalised with 0.33.
This activity will take place during the teaching period. If it is not carried out, it can be made up in the official evaluation period.
There is no minimum score for this activity.
Evaluated learning outcomes: 1, 2, 3, 4, 5, 6, 7, 8.
40 %
Attendance and participation in classes
Participation in debates and class discussions of individual activities.
These activities will take place during the teaching period.
They will be evaluated through participation in activity corrections and forums.
An assessment rubric will be published in the Aula Virtual.
Evaluated learning outcomes: 1, 4.
5 %
To pass the course, it will be necessary to obtain a final mark of at least 5 points out of 10. The final mark will be calculated based on the marks obtained in each assessment activity and their respective weights.
Continuous assessment activities will have an equivalent activity in the resit periods, maintaining the same weighting. Students will only be able to resit the failed sections and will be eligible for a 100% final mark without having to repeat the sections they have already passed.
EVALUATION REGULATIONS FOR THE OFFICIAL DEGREE AND MASTER'S TITLES OF THE UPCT (https://lex.upct.es/download/48b262d2-e0b0-4132-a127-da1758d3b8b9)
Article 5. Special adaptations: 1. Students with special educational needs, duly accredited, will have the right to have adaptations adjusted to such needs to carry out evaluation activities. More information: https://www.upct.es/voluntariado-apoyo-discapacidad/es/discapacidad
If you have specific learning needs or a disability, you have the right to make the necessary non-significant adaptations to take the subjects appropriately.
To do this, contact voluntariadoydiscapacidad@upct.es and inform them. They will contact all your teachers.
Author:
Title: Trends and skill needs in tourism
Editorial: Office for OfficiaL Publications of the European Communities
Publication Date: 2005
ISBN: 9289604158
Author:
Title: Managing tourism and hospitality services
Editorial: CABI,
Publication Date: 2006
ISBN: 9781845930127:
Author:
Title: Strategic management in tourism
Editorial: CABI Pub.,
Publication Date: 2000
ISBN: 085199282
Author: Horner, Susan.
Title: International cases in tourism management
Editorial: Elsevier Butterworth-Heinemann,
Publication Date: 2003
ISBN: 0750655143
Author: Miller, Calvin.
Title: The Empowered Leader: 10 Keys to Servant Leadership.
Editorial:
Publication Date:
ISBN: 9780805410983
Author: Owen, Jo
Title: The leadership skills handbook: 100 essential skills you need to be a leader
Editorial: Kogan Page,
Publication Date: 2020
ISBN: 9781789666687
Author: Younger, Heather R.
Title: The Art of Caring Leadership How Leading with Heart Uplifts Teams and Organizations
Editorial: Berrett-Koehler Publishers
Publication Date: 2021
ISBN: 9781523092147
Author: Taylor, Liam
Title: Servant Leadership Learn the Most Effective Soft Skills to Become a Servant Leader and Guide Your Team to Success
Editorial: s.n.]
Publication Date: 2021
ISBN: 9781801645089
Author: Northouse, Peter G.
Title: Leadership Theory and Practice
Editorial: Sage
Publication Date: 2021
ISBN: 9781544397566
Author: Olmedo Cifuentes, Isabel
Title: Business economy
Editorial: Universidad Politécnica
Publication Date: 2014
ISBN: 9788494256271
Author: Riley, Michael.
Title: Tourism employment
Editorial: Channel View Publications,
Publication Date: 2002
ISBN: 187315030:
Author:
Title: Crisis management in tourism
Editorial: CABI Pub.,
Publication Date: 2007
ISBN: 1845930479
Author:
Title: Tourism management dynamics
Editorial: Elsevier Butterworth-Heinemann,
Publication Date: 2005 2006
ISBN: 978075066378613:
Author: Eade, Vincent H.
Title: Human resources management in the hospitality industry
Editorial: Elsevier/Butterworth Heinemann,
Publication Date: 2005
ISBN: 0750666366
Slide presentations of the topics and activities of the course will be in the Aula Virtual.