Name: ACCOMODATION MANAGEMENT
Code: 520102005
Type: Compulsory
ECTS: 6
Length of subject: Per term
Semester and course: 2nd Year - Second term
Speciality:
Language: English
Mode of study: On-site class
Lecturer data: JIMÉNEZ MEDINA, MARÍA DEL PILAR
Knowledge area: Organización de Empresas
Department: Economía de la Empresa
Telephone:
Email: mpilar.jimenez@upct.es
Office hours and location:
Qualifications/Degrees:
Academic rank in UPCT: Docente por Sustitución
Number of five-year periods: Not applicable due to the type of teaching figure
Number of six-year periods: No procede por el tipo de figura docente
Curriculum Vitae: Full Profile
[CB2 ]. Students are required to be able to apply their knowledge to their job or vocation in a professional manner, and to possess the skills that are usually demonstrated through the elaboration and defense of arguments and the resolution of problems within their area of study.
[CG2 ]. Apply the principles of business organization and commercialization to institutions or tourist destinations from an operative and strategic perspective.
[CE5 ]. Demonstrate operating procedures in the hotel and catering sector.
[CT5 ]. Putting the acquired knowledge into practice
1. Aplicar a la práctica los conocimientos adquiridos.
2. Identificar las áreas operativas de las distintas modalidades del ámbito de alojamiento y realizar un análisis completo de su proceso productivo.
3. Asimilar la normativa vigente que afecta a las empresas hoteleras en la Región de Murcia para planificar y desarrollar la actividad de acuerdo con ella.
4. Reconocer las TIC como herramientas esenciales en la gestión, promoción y comercialización de las empresas hoteleras, tanto a nivel interno de la empresa como a nivel externo.
5. Identificar y aplicar a las empresas hoteleras los principios básicos de gestión así como los distintos modelos de estructura organizativa que puedan adoptar.
6. Reconocer necesidades de planificación, mantenimiento y renovación de infraestructuras e instalaciones, por causa de la detección de problemas técnicos, insuficiencias de medios, obsolescencia, ineficiencias de procesos, ahorro de energía, etc.
1. Apply the acquired knowledge to practice.
2. Identify the operational areas of the different types of accommodation and carry out a complete analysis of their production process.
3. Assimilate the current regulations that affect hotel companies in the Region of Murcia to plan and develop the activity in accordance with it.
4. Recognize ICT as essential tools in the management, promotion and marketing of hotel companies, both internally and externally.
5. Identify and apply to hotel companies the basic principles of management as well as the different models of organizational structure that they may adopt.
6. Recognize needs for planning, maintenance and renovation of infrastructures and facilities, due to the detection of technical problems, insufficient resources, obsolescence, process inefficiencies, energy savings, etc.
Normativa que regulan los establecimientos hoteleros en la Región de Murcia. Sistemas de Gestión Hotelera. Estructura de Establecimientos de Alojamiento. Operaciones básicas en la gestión hotelera. Procesos y Gestión de Operaciones en Alojamiento. Procesos y Gestión de Operaciones de Comercialización. Procesos y Gestión de Operaciones en Alimentación y Bebidas. Trabajo individual/equipo cuyo objeto de estudio será a elegir entre las siguientes temáticas: Gestión de la Seguridad en Hoteles. Gestión de la Seguridad en Hoteles. Gestión en la Prevención de Incendios en Hoteles. Gestión en la Prevención de Riesgos Laborales en Hoteles. Gestión en la Prevención de Riesgos Alimentarios en Hoteles. Gestión en la Prevención de Legionelosis en Hoteles. Gestión de situaciones de Crisis en Hoteles. Gestión en el ahorro de Energía en Hoteles. Gestión de Calidad en Hoteles. Gestión Medioambiental en Hoteles. Asociaciones en el sector hotelero a nivel nacional. Asociaciones en el sector hotelero en la Región de Murcia. Perspectivas y tendencias de la Industria Hotelera a Nivel Internacional. Perspectivas y tendencias de la Industria Hotelera a nivel Nacional y Regional. Evaluación de la Industria Hotelera a nivel Regional, Nacional e Internacional. Hoteles y mercados de reuniones. Hoteles y salud. Hoteles y golf. Regulations governing hotel establishments in the Region of Murcia. Hotel Management Systems. Structure of Accommodation Establishments. Basic operations in hotel management. Processes and Operations Management in Accommodation. Marketing Operations Management and Processes. Processes and Operations Management in Food and Beverages. Individual / team work whose object of study will be to choose between the following topics: Security Management in Hotels. Hotel Security Management. Management in Fire Prevention in Hotels. Management in the Prevention of Occupational Risks in Hotels. Management in the Prevention of Food Risks in Hotels. Management in the Prevention of Legionellosis in Hotels. Management of Crisis situations in Hotels. Management in energy saving in hotels. Quality Management in Hotels. Environmental Management in Hotels. Associations in the hotel sector nationwide. Associations in the hotel sector in the Region of Murcia. Perspectives and trends of the Hotel Industry at the International Level. Perspectives and trends of the Hotel Industry at a National and Regional level. Evaluation of the Hotel Industry at a Regional, National and International level. Hotels and meeting markets. Hotels and health. Hotels and golf.
UNIDAD DIDÁCTICA I: ASPECTOS GENERALES Y REGULACIÓN DEL SECTOR HOTELERO
Tema 1: Normativa que regulan los establecimientos hoteleros en la Región de Murcia.
Tema 2: Estructura de Establecimientos de Alojamiento.
UNIDAD DIDÁCTICA II: ANÁLISIS ESPECÍFICO DE LOS PRECESOS Y GESTIÓN DE OPERACIONES EN LOS ESTABLECIMIENTOS HOTELEROS
Tema 3: Procesos y gestión de operaciones en alojamiento.
Tema 4. Procesos y gestión de operaciones de comercialización.
Tema 5: Procesos y gestión de operaciones en alimentación y bebidas.
PRACTICAL CASE OF EXPOSURE AND INDIVIDUAL DEFENSE OF A SUBJECT SUBJECT TO STUDY. Preparation and presentation in class of an individual work on a subject under study previously proposed to be presented orally with visual support. The object of study It will be to choose between the following themes: Hotel Security Management. Management in Fire Prevention. Management in the Prevention of Food Risks. Prevention of occupational hazards. Management in the Prevention of Legionellosis. Management and Treatment in crisis situations. Basic recommendations for saving Energy in the Hotel Sector. Energy Saving in the Hotel Sector. Measures with the highest return on investment. Quality Management in Hotels. Environmental Management in Hotels. Perspectives and Trends in the Hotel Industry: Sector Assessment. Associations in the hotel sector. Associations in the Murcia Region hotel sector. Evolution of employment in hotels during the crisis. Evolution of the hotel sector during the last 10 years. Relations with suppliers Hotels and meeting market. Hotels and health. Hotels and golf.
Promoting the continuous improvement of working and study conditions of the entire university community is one the basic principles and goals of the Universidad Politécnica de Cartagena. Such commitment to prevention and the responsibilities arising from it concern all realms of the university: governing bodies, management team, teaching and research staff, administrative and service staff and students. The UPCT Service of Occupational Hazards (Servicio de Prevención de Riesgos Laborales de la UPCT) has published a "Risk Prevention Manual for new students" (Manual de acogida al estudiante en materia de prevención de riesgos), which may be downloaded from the e-learning platform ("Aula Virtual"), with instructions and recommendations on how to act properly, from the point of view of prevention (safety, ergonomics, etc.), when developing any type of activity at the University. You will also find recommendations on how to proceed in an emergency or if an incident occurs. Particularly when carrying out training practices in laboratories, workshops or field work, you must follow all your teacher's instructions, because he/she is the person responsible for your safety and health during practice performance. Feel free to ask any questions you may have and do not put your safety or that of your classmates at risk.
An attempt will be made to contact various professionals in the Hotel Sector to carry out online or face-to-face seminars with specific content on the topics explained in in the theoretical lessons.
Theory class: Activities consisting of training sessions to develop theoretical knowledge based on concepts and theories
Presentation of content by the teacher. Use of audiovisual media. Resolution of doubts.
40
100
Problem solving class: Activities consisting of training sessions to develop practical or applied knowledge based on problem solving exercises, or practical cases
Activities of a practical nature will be carried out in the classroom applied to various relevant assumptions for the understanding of the theoretical contents previously explained.
Exhibition of the works / reports in the classroom.
Practical classes will also be organized directly in hotel companies.
There will be an oral presentation of individual work before the rest of the classmates and the teacher.
14
100
Laboratory or field practice class: Activities aimed at developing practical or applied skills by the student supervised by a remote teacher
Activities of a practical nature will be carried out in the classroom applied to various relevant assumptions for the understanding of the theoretical contents previously explained.
Exhibition of the works / reports in the classroom.
Practical classes will also be organized directly in hotel companies.
There will be an oral presentation of individual work before the rest of the classmates and the teacher.
Online seminars will be held or practical classes will also be organized directly in hotel companies.
6
100
Practical class in the computer room: Activities for the acquisition of certain skills through the use of specific software
No practices will be held on computer classroom
0
100
Seminars, tutorials led by teaching staff, conferences, visits, round tables, etc .: Activities to develop theoretical, practical or applied knowledge based on specific topics or views of the profession
There will be a written test of individual type on the theoretical contents and practical application object of the subject.
0
100
Assessment activities (final assessment system)
Likewise, a final written test of individual type will be carried out on the theoretical contents and practical application object of the subject.
1
100
Tutorials: Individual or in groups, will serve to advise, resolve any doubts, guide, monitor work or the knowledge acquired
Tutorials will be held on demand
0
50
Carrying out individual or group assignments: Autonomous and / or collaborative learning to develop theoretical, practical or applied knowledge by carrying out projects, practice reports and / or assignments
An individual project will be developed during the course.
Study, assimilation and individual student learning.
89
0
Evaluation of assignments / reports / studies
Evaluation of a proposed work during the course. It will be evaluated by means of a rubric, which will be published in Virtual Classroom.
The learning outcomes that you want to obtain with this activity are:
1. Apply the acquired knowledge to practice.
3. Assimilate the current regulations that affect hotel companies in the Region of Murcia to plan and develop the activity in accordance with it.
4. Recognize ICT as essential tools in the management, promotion and marketing of hotel companies, both internally and externally.
5. Identify and apply to hotel companies the basic principles of management as well as the different models of organizational structure that they may adopt.
6. Recognize needs for planning, maintenance and renovation of infrastructures and facilities, due to the detection of technical problems, insufficient resources, obsolescence, process inefficiencies, energy savings, etc.
15 %
Evaluation of practical activities
In all the subjects previously defined works will be carried out and exhibited individually and / or collectively and they will be carried out in the classroom itself. Everything will be done in English. It will be evaluated by means of a rubric, which will be
published in Virtual Classroom. To pass this part of the course it will be necessary to obtain a minimum score of 3 out of 10.
The learning outcomes that you want to obtain with this activity are:
1. Apply the acquired knowledge to practice.
2. Identify the operational areas of the different types of accommodation and carry out a complete analysis of their production process.
3. Assimilate the current regulations that affect hotel companies in the Region of Murcia to plan and develop the activity in accordance with it.
4. Recognize ICT as essential tools in the management, promotion and marketing of hotel companies, both internally and externally.
5. Identify and apply to hotel companies the basic principles of management as well as the different models of organizational structure that they may adopt.
6. Recognize needs for planning, maintenance and renovation of infrastructures and facilities, due to the detection of technical problems, insufficient resources, obsolescence, process inefficiencies, energy savings, etc.
30 %
Individual or group presentation of assignments given
Oral presentation of a proposed work during the course. It will be evaluated by means of a rubric, which will be published in Virtual Classroom.
The learning outcomes that you want to obtain with this activity are:
1. Apply the acquired knowledge to practice.
3. Assimilate the current regulations that affect hotel companies in the Region of Murcia to plan and develop the activity in accordance with it.
4. Recognize ICT as essential tools in the management, promotion and marketing of hotel companies, both internally and externally.
5. Identify and apply to hotel companies the basic principles of management as well as the different models of organizational structure that they may adopt.
6. Recognize needs for planning, maintenance and renovation of infrastructures and facilities, due to the detection of technical problems, insufficient resources, obsolescence, process inefficiencies, energy savings, etc.
10 %
Individual final test
There will be a final exam. To pass this part of the course it will be necessary to obtain a minimum score of 4 out of 10.
The learning outcomes that you want to obtain with this activity are:
2. Identify the operational areas of the different types of accommodation and carry out a complete analysis of their production process.
3. Assimilate the current regulations that affect hotel companies in the Region of Murcia to plan and develop the activity in accordance with it.
4. Recognize ICT as essential tools in the management, promotion and marketing of hotel companies, both internally and externally.
5. Identify and apply to hotel companies the basic principles of management as well as the different models of organizational structure that they may adopt.
6. Recognize needs for planning, maintenance and renovation of infrastructures and facilities, due to the detection of technical problems, insufficient resources, obsolescence, process inefficiencies, energy savings, etc.
45 %
Evaluation of assignments / reports / studies
Evaluation of a proposed work during the course. It will be evaluated by means of a rubric, which will be published in Virtual Classroom.
The learning outcomes that you want to obtain with this activity are:
1. Apply the acquired knowledge to practice.
3. Assimilate the current regulations that affect hotel companies in the Region of Murcia to plan and develop the activity in accordance with it.
4. Recognize ICT as essential tools in the management, promotion and marketing of hotel companies, both internally and externally.
5. Identify and apply to hotel companies the basic principles of management as well as the different models of organizational structure that they may adopt.
6. Recognize needs for planning, maintenance and renovation of infrastructures and facilities, due to the detection of technical problems, insufficient resources, obsolescence, process inefficiencies, energy savings, etc.
15 %
Evaluation of practical activities
In all the subjects previously defined works will be carried out and exhibited individually and / or collectively and they will be carried out in the classroom itself. Everything will be done in English. It will be evaluated by means of a rubric, which will be
published in Virtual Classroom. To pass this part of the course it will be necessary to obtain a minimum score of 3 out of 10.
The learning outcomes that you want to obtain with this activity are:
1. Apply the acquired knowledge to practice.
2. Identify the operational areas of the different types of accommodation and carry out a complete analysis of their production process.
3. Assimilate the current regulations that affect hotel companies in the Region of Murcia to plan and develop the activity in accordance with it.
4. Recognize ICT as essential tools in the management, promotion and marketing of hotel companies, both internally and externally.
5. Identify and apply to hotel companies the basic principles of management as well as the different models of organizational structure that they may adopt.
6. Recognize needs for planning, maintenance and renovation of infrastructures and facilities, due to the detection of technical problems, insufficient resources, obsolescence, process inefficiencies, energy savings, etc.
30 %
Individual or group presentation of assignments given
Oral presentation of a proposed work during the course. It will be evaluated by means of a rubric, which will be published in Virtual Classroom.
The learning outcomes that you want to obtain with this activity are:
1. Apply the acquired knowledge to practice.
3. Assimilate the current regulations that affect hotel companies in the Region of Murcia to plan and develop the activity in accordance with it.
4. Recognize ICT as essential tools in the management, promotion and marketing of hotel companies, both internally and externally.
5. Identify and apply to hotel companies the basic principles of management as well as the different models of organizational structure that they may adopt.
6. Recognize needs for planning, maintenance and renovation of infrastructures and facilities, due to the detection of technical problems, insufficient resources, obsolescence, process inefficiencies, energy savings, etc.
10 %
Individual final test
There will be a final exam. To pass this part of the course it will be necessary to obtain a minimum score of 4 out of 10.
The learning outcomes that you want to obtain with this activity are:
2. Identify the operational areas of the different types of accommodation and carry out a complete analysis of their production process.
3. Assimilate the current regulations that affect hotel companies in the Region of Murcia to plan and develop the activity in accordance with it.
4. Recognize ICT as essential tools in the management, promotion and marketing of hotel companies, both internally and externally.
5. Identify and apply to hotel companies the basic principles of management as well as the different models of organizational structure that they may adopt.
6. Recognize needs for planning, maintenance and renovation of infrastructures and facilities, due to the detection of technical problems, insufficient resources, obsolescence, process inefficiencies, energy savings, etc.
45 %
Control and follow up. The monitoring of learning will be carried out by carrying out the following activities:
- Participation of the student in the theoretical and practical classes.
- Resolution of practical cases throughout the course individually and in groups.
- Tutoring throughout the course of the final individual / collective work.
- Theoretical-practical exam type multiple choice. The characteristics of the same, as well as the date, time and place of realization, will appear in the call that will be published in the Services Portal with a minimum of ten business days in advance with respect to the first day of the examination period of each call of agreement with Regulation of the UPCT Evaluation Tests. The tests (exams, consultations in class, solving exercises and cases, etc.) make it possible to detect possible gaps and consolidate the most important concepts of the subject.
To pass a call, it will be necessary to have obtained a final grade equal to or greater than 5 calculated from the grades obtained in each evaluation activity with the corresponding weighting. The student must obtain a minimum grade in the "Evaluation of practical activities" 3 points out of 10 and in the activity "Exam" it will be necessary to obtain 4 points out of 10. Once these minimum values are exceeded or equaled, the student will not have to perform these evaluation activities again, unless the student voluntarily does so, de facto renouncing the grade obtained in the continuous evaluation system.
Author: Felipe Gallego, Jesús
Title: Gestión de hoteles una nueva visión
Editorial: Thomson
Publication Date: 2005
ISBN: 8428328420
Author: Carra, Javier
Title: Gestión de producción de alojamientos y restauración
Editorial: Síntesis
Publication Date: 1991
ISBN: 9788477380979
-ALBERT BLASCO PERIS, ROSER VIVES SERRA. Fundamentos de la gestión de alojamientos y
restauración. Editorial Síntesis. EBOOK
- FERNANDO BAYON MARINE, INMACULADA MARTIN ROJO. Operaciones y procesos de producción en el sector turístico. Editorial Síntesis. EBOOK
-REVISTAS CIENTÍFICAS DE INFORMACIÓN TURÍSTICA DE CARÁCTER GENÉRICO
-REVISTAS CIENTÍFICAS ESPECIALIZADAS EN EL SECTOR HOTELERO
-MATERIAL DISPONIBLE EN EL AULA VIRTUAL DE LA ASIGNATURA