The Internal Quality Assurance System (SAIC), predecessor of the Internal Quality Assurance System (SGIC), was approved by the Governing Council in March 2019, and is intended to describe the structure and procedures necessary to control, review and improve the degrees of the Faculty of Business Sciences. Therefore, it is the best tool to ensure that degrees meet the needs of the society that the University serves.

SAIC has been designed taking as reference the criteria and guidelines for quality assurance in the European Higher Education Area (2015) and the AUDIT Program (V1_2018) of the National Agency for Quality Assessment and Accreditation (ANECA ). Its predecessor, SGIC, obtained the positive evaluation certificate in the second call of this Program (ANECA: Certificate UCR153/10). Now the objective is to achieve the SAIC implementation certificate.

For the adoption of the SAIC, the Faculty has provided itself with a structure and some procedures that describe the way in which the necessary processes will be developed to ensure the quality of the training programs.

All official university degrees are compulsorily evaluated by bodies external to the university at different times in their life cycle (VERIFICA, MONITOR, ACREDITA). The external board responsible for these evaluations is the National Agency for Quality Assessment and Accreditation (ANECA). The Faculty of Business Sciences is directly responsible for the external evaluation of the following degrees:

When the degrees are not evaluated by ANECA, the Faculty of Business Sciences analyzes their operation in order to identify their strengths and weaknesses and propose improvement plans. For this, the coordinator of the title implementing the SAIC procedures leads the process of reflection on the operation and results of the title that he coordinates. Subsequently, said process is complemented by the reflective opinion of the interest groups related to the degree (Center Management team, students and graduates, teaching staff of the degree, Administration and Services staff and employers and Professional Associations, where appropriate).

The SAIC of the Faculty is based on seven pillars:

Establish the quality policy and objectives of the Faculty. Both will include the Center's intentions for improvement in accordance with its strategic planning and will be publicly known and accessible. They will be defined every four years, although they will be reviewed each academic year in order to check if they are being met.
Guarantee of the quality of the training programs. As a consequence of the conclusions drawn, each academic year, from the review of the activity of the different degrees, information will be obtained that It will allow us to maintain and renew the training offer of the Center. To do this, aspects such as academic results, satisfaction of the Faculty's interest groups, teacher evaluation or the complaints and suggestions collected will be analyzed.
Orientation of teaching to students. New students who present different profiles than the ideal one will be offered support and orientation programs aimed at improving their learning . Likewise, actions will be established to facilitate external internships, student mobility and professional orientation.
Guarantee and improvement of the quality of academic and teaching support staff. Procedures will be applied that inform us about the performance of the staff, about their needs and satisfaction, in order to implement actions that result in the improvement of their functions.
Management and improvement of resources and services. The needs of the Faculty's material resources and services will be detected through the analysis of the opinions of interest groups, the memory of degrees, of plans to improve degrees, etc.
Analysis and use of information. From the analysis of learning results, satisfaction of interest groups and job placement and employability of graduates, among other information, the Center will make decisions aimed at improving the quality of the teaching it provides.
Publication of information on degrees and other activities carried out. The Faculty will periodically publish reliable and up-to-date information regarding the degrees offered and their results, as well as other activities performing.
Maintenance and updating of the SAIC. The implementation of the SAIC in the Faculty will effectively help to achieve and improve its results and will enable its external evaluation on a regular basis.

Teaching Improvement and Adaptation to the EHEA

One of the objectives of the Decanal Team in terms of Quality is to support and promote the participation of teachers in the development of actions for adaptation to the European Higher Education Area (EHEA). Basically these actions fall into two groups:

Teaching Innovation Projects

Every year the Faculty announces a series of Grants to carry out Teaching Innovation Projects. These grants aim to stimulate quality improvement by promoting teaching innovation, in accordance with the new demands and challenges of the EHEA. To this end, the aid aims to bring together the multiple particular initiatives that teachers have been developing, aligning them with the institutional strategy and coordinating efforts through the Departments.
Preparation of Teaching Guides adapted to the EHEA

With the implementation of the degrees adapted to the EHEA, degrees and official masters, it is necessary to prepare a document that contains the detailed planning of the subjects or subjects that make up the training program. The teaching guide of a subject is an instrument at the service of the student where the work that the student must do to successfully pass it is contemplated. The guide includes aspects such as the skills that the student must acquire and the expected results of their learning, a brief description of the contents of the subject, the teaching methodology and the relationship between training activities and the student's expected learning, the methodology of evaluation and bibliography.

For the preparation of the teaching guides, the necessary resources for their preparation are made available to the teaching staff (model guide, preparation manual, example guide, etc.). To access them click here: + Info.

Likewise, the Faculty of Business Sciences since 2015 implements a procedure monitoring the teaching guides in order to reflect and, if necessary, correct the implementation of the teaching guide in the classroom.

Complaints and Suggestions

The purpose of the complaint and suggestion form is to collect the manifestations of the university community linked to the Faculty of Business Sciences regarding the training programs, the services provided or the facilities and resources available. In short, it is about establishing a mechanism that allows presenting initiatives to improve the quality of our educational center.

The complaint and suggestion form can be delivered personally on the Deanery Secretariat, sent by email (decanato@fce.upct.es) or deposited in the mailbox enabled for it at the entrance of the Building (next to the Ministry).

Once the complaint or suggestion has been received and analyzed, the Dean's Office will inform the interested party both of the reasons for which it has not been admitted for processing, and of the measures adopted if it is processed. For this reason, it is essential to verify the identification data of the interested party or his representative (Delegation of students, Union, etc.) to receive a reply and measure the degree of satisfaction with the actions carried out.

Teacher Evaluation of Teachers

Through surveys of students, since 2001, the Vice-Rector's Office for Academic Planning and Quality has carried out the Evaluation of the teaching activity of teachers, for which purpose, the satisfaction of students with the teaching activity of all teachers in each of the undergraduate and postgraduate subjects.